Welcome to Spiceworks University!We're looking forward to bringing the following two great classes to your 'hood - we hope you'll join us for one or both! Make sure to register by the Early Bird date (shown above in the ticket section) to get the best price. MORNING CLASS -- Help Desk 101: How to Run a Rockin' Help Desk (8am - 12pm) In this four-hour class, taught by a full-fledged IT pro, you’ll snag tools, templates, and tips for managing an effective Help Desk. Not only will you open up time you didn’t even know you had, you’ll prove once again that you’re worth your weight in gold.Check out the full class description >>AFTERNOON CLASS -- Virtualization 101: Venturing into the Virtual Unknown (1pm - 5pm)Is virtualization worth it? In this four-hour class we'll give you the 4-1-1 on the basics of virtualization along with the benefits of migrating your network over to a virtual environment. You'll also get helpful tips on how to manage a successful virtual infrastructure. We don't show love to any specific virtualization product – we just give the IT know-how! You'll learn how to: Understand different types of virtualization along with the major platforms and how a typical solution is hosted. Install a virtual environment based on realistic scenarios. Plus, how to handle multiple software and hardware licenses.Customize and configure your virtual infrastructure to suit your needs. Manage and administer a virtual environment along with how to easily monitor your day-to-day activities.Questions?  Please direct all questions and comments to SpiceTrainer Alex ScheidelAlex, our Connecticut-based SpiceTrainer has been working in IT for more than 12 years, plus he holds an A.S. in Computer Systems Tech and a B.I.T. in Network Administration. He’s actively involved in IT on a daily basis – checking logs, supporting users, putting out fires, and implementing projects, and he loves it! Other than tech, and freshly baked chocolate chip cookies, he also loves to share his knowledge with others, and he’s very happy to help you get the most out of Spiceworks.Find him on the community: Alex Scheidel's Profile Visit EventBrite.com for pricing.